Hidden Price
At the time of check-in or check out, the price gets hiked because of these hidden prices such as additional house-keeping service charges, room snacks charges, parking charges, etc. The actual price for the hotel reservation is quite less, the extra amount is given as a commission to the online marketing agency, for which the guests have to pay the price. While booking a hotel online, we get attracted by the special offers shown on the website. These offers may contain some hidden prices, which are not displayed on the site. So stay alert while booking!
Lack of Firsthand Knowledge
An online booking system does not give an opportunity to speak to any person who has sufficient knowledge of the services that one is booking. At times, you may find testimonials on a website, but one can never authenticate the validity of the testimonials. In short, you will find it tough to build personal relationships with YOUR HOST
Fake Websites
It is not necessary that every hotel website is real or actually exist. There are many fake websites of different hotels available on the internet. It is always advised to thoroughly verify the website before booking, because if you book a hotel with an unauthentic website, you may lose your money.
Many Hotel Booking Sites
These days, you can find many hotel booking websites are available on the internet. Every website offers varieties of offers and discounts to attract the customers. So, it becomes difficult as well as confusing to choose one particular website. An elaborate comparison is required in order to we get the best services at a budget-friendly price.
These are some of the important drawbacks of online hotel booking. It can be clearly concluding that booking hotel online is convenient but at the same time a risky option to opt for. It is better to verify hotel carefully and accurately before booking.
Loopholes in security
After a booking is made by an individual, sensitive personal data like home addresses, bank, and credit card details need to be shared to confirm booking. Having said that, the online booking process is an attractive target for cyber criminals who are always on the prowl to steal data. At the same time, bogus websites are also created to steal personal information. Everything is left to the individuals who go through the terms and conditions and make the desired payment.
Need stable internet access for the guest to book
Reliable internet access is required to check reservations and add bookings that are made over the phone. Given the industry's transition to online tools, it's a good idea to invest in the best internet service possible for your region.
Transaction drops
In some instances, booker is being charged for the services but the transaction is dropped at last moment resulting failure in allocation of services like railway tickets, bus tickets etc. Though these can be taken care of by auto payment reversal mechanism, it takes time to get the amount credited.
- If you're not a fan of technology, if you don't have internet access, online booking might not be for you.
- IN SOME CASES online bookings may generate no shows if payments are refundable ; especially true when fake bookings are used for obtaining SO CALLED PROCESS.
No pre-booking of special amenities when the booking is performed via an OTA (only breakfast)
Individual clients are very price-sensitive : no need in high season
Commissions : 10% to 25% to an OTA (10% for a travel agent)
Invest time and money
To find a suitable online booking system that meets the business needs can be quite exhausting. Before placing bets on a travel booking system, you will have to do a good amount of research to learn features of online booking systems. Operators need to spend some time and money on it. A booking system may be expensive, but they are worthwhile in the long run.
If some issues occurs..?
Booking hotels through some OTA is more time-efficient than calling a hotel directly because you can create an account and have all the information saved that is needed to book a hotel, but when you do have an issue and you have to call customer service, the staff is very friendly and takes the time to work with you on the issue until it is resolved.”Be sure when partnering with third-party sites that you do your due diligence and ensure that the sites you are interested in working with regulate their customer service.
Hard to Change Reservations
Once consumers have booked a reservation through a third-party site, it is often hard to change dates or hotels. One reason being that many of the rates on these sites are cheaper but non-refundable rates. Additionally, it is always harder to solve issues when there is a middle man involved. It’s better to go directly to the source for changes.
- Trust – Because customers do not deal with the actual person but with an internet process, trust is of the major issues.